Omnistar Live is a dynamic helpdesk ticket software solution.

Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface. The software includes many value added features to help improve your customer support efforts as follows:

* Minimize Toll Free Phone Support Costs - The Omnistar Live Help desk component will allow your customers to submit helpdesk tickets via a web interface, eliminating the need to call your toll free support line.

* Communicate in Real time Through live Chat - If your customers or perspective customers have pressing questions or concerns, they will be able to easily reach your sales and support staff via the live chat. The live chat is another means of lessing the burden and costs of your toll free support call center.

* Create a Repository of Information - The Omnistar Live knowledgebase component give you the means to creating an extensive base of searchable information and content that your customers and prospects can use to look up answers to their own questions.

* A Comprehensive Self Servicing Tool - All of the components of Omnistar Live will give your customers all the tools and information to help them resolve any issues that they have.

* 100% Web Based - Omnistar Live is totally web based and does not require any additional desk top software for your support staff or customers. Your customers and staff can be in touch from literally anywhere in the world.

Tags: • customer service software • web help desk software

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